GENERAL
Do you have a storefront?
No, not yet. But we sell at partner cafés across Berlin.
I live in Berlin, why can’t I just pick it up?
Because we unfortunately don’t have a storefront yet. We sell at partner cafés across Berlin though.
Do you ever do pickups?
We try to do markets at locations around the city for local people every once in a while, especially around holidays. We have upcoming events listed here. This information will always be announced in our newsletter and on our Instagram. Follow for updates! @lovebitesberlin
Are your cookies sold anywhere?
Yes! Find our partner cafés here.
Is it shipping only?
Yes, unless we have a pick up day in Berlin, which will always be announced on our Instagram. But we sell our cookies at partner cafés across Berlin.
SHIPPING / DELIVERY
When do orders ship out?
We ship our cookies on Tuesdays and Wednesdays. As soon as your shipping label is created you will receive an email with the tracking info. Keep checking back to stay up to date on when your cookies arrive.
Do I get free shipping in Germany?
Yes. Free shipping from € 50, so 3 boxes of Lovebites.
Do you ship to other countries?
Yes. We now ship to Austria, The Netherlands, France, Italy, Belgium and Spain.
How long does shipping take?
Germany: 1-3 business days from the day it ships.
Austria, The Netherlands, France, Italy, Belgium and Spain: 3-8 business days from the day it ships.
Why have my cookies not arrived?
We've had cookies returned that were never picked up from the shop or because the name was not on the door.
So please:
- keep checking back to your email with the tracking info. DHL drops off your cookies at a partner shop if you weren't home during the delivery attempt
- your name MUST be on the doorbell.
My neighbours stole my cookies. Can I get a refund?
If according to the tracking info your cookies have been delivered, there is nothing we can do unfortunately.
ORDERS
What if I accidentally put in the wrong shipping address? Help!
We get it, mistakes happen! If the address is incorrect, please contact us at support@lovebitesberlin.com and we will do our very best to get it updated; however, there isn’t a guarantee we’ll catch the shipment in time. If the order has already processed, we are unable to intercept and edit the address. Going forward, please double-check your shipping address, especially if you have third-party accounts (i.e. Apple Pay, Amazon Pay, Paypal), that auto-populate your information. This is where most issues arise. Thanks!
What if I placed more than one order to the same place and I want to consolidate them? Can I get refunded for shipping, too?
Same as above. Any ordering issues must be emailed to support@lovebitesberlin.com IMMEDIATELY. If we notice you placed multiple orders while we are packaging, we will try and consolidate them regardless. But at this point, all labels have been paid for. Shipping labels are paid for and printed within 30 minutes of placing your order, so if you fail to email right away, you will not be refunded. PLEASE DO NOT DM ME THIS INFORMATION. EMAIL ONLY. DM’S ABOUT SHIPPING ISSUES WILL BE DISREGARDED.
PRODUCT
Are your cookies vegan & palm oil free?
Yes, 100% vegan and palm oil free! You can find all ingredients listed on each product page on the bottom.
Are your cookies certified organic?
Not yet, but we're in the process of getting the official organic certificate!
Do you have gluten free cookies?
Yes, we do! :) They're also free from nuts, so the perfect allergen friendly version. The Classic Chocolate Chip Pack (gluten free)
Is it safe to eat Lovebites if I have nut allergies?
: Lovebites are manufactured in a facility that also manufactures tree nuts and peanuts. Our Nougat Sea Salt contains hazelnuts and our Macadamia White Chocolate contains macadamias. If you don’t usually eat things that are also manufactured in a facility with nuts, I suggest not eating Lovebites. You can find our list of ingredients incl. allergens on the bottom of every product page.
Can I heat up the cookies?
Yes! Nothing beats a warm Lovebites cookie with a gooey center and melty chocolate! Preheat your oven or airfryer to 180°C and warm for about 4 minutes. This time can differ per oven, so as long as your chocolate is melty you're good :)
You can even shove it in the microwave, but it won’t be as crispy outside anymore. But sometimes you’re impatient, so rest assured we’ve done it this way. Put in 30 second intervals and check after each one so it doesn’t burn!
If you have a toaster with a rack, this works a treat to put the cookie on top, as well.
How do I store Lovebites?
Store in an airtight container at room temp or in the fridge. For the best experience eat them within a week. They won't spoil, but will simply get dry the longer you wait to eat them.
Heating them up helps making them more juicy if you waited too long and feel they're a wee bit stale.
Loyalty Love Club
Can I get rewards for ordering Lovebites?
Yes, click on the Rewards button on the bottom right on the page and sign up and start receiving rewards.
How do referrals work?
You'll get a custom link to use. Give your friends a reward and claim your own when they make a purchase using your link.
- They get €4 off coupon
- You get €4 off coupon
How do points work?
Earn more Points for different actions, and turn those Points into awesome rewards!
EARN POINTS
- Signup: 200 Points
- Place an order: 5 Points for every €1 spent
- Share on Twitter: 50 Points
- Share on Facebook: 50 Points
- Like on Facebook: 50 Points
- Follow on Instagram: 50 Points
- Celebrate a birthday: 200 Points
REDEEM POINTS
- Order discount: 100 Points = €1
Subscription
How do I cancel my subscription?
We’d be happy to help! Just email support@lovebitesberlin.com. Just a heads up, due to the discount associated with a subscription, they cannot be canceled before your third shipment arrives.
Can I swap out the product I subscribed to?
We’d be happy to swap out your subscription cookies for another Lovebites cookie if you’d like - just email support@lovebitesberlin.com.
Can I pause my subscription?
Yes, if you’re traveling or just want a subscription break, just email us at support@lovebitesberlin.com and we'd be happy to pause it for you.
